SHIPPING POLICY
Orders placed from Monday to Friday 16:00 GMT will be processed and shipped the following business day.
Orders placed on weekends and public holidays will be processed and shipped two business days later.
No deliveries are made on weekends or public holidays.
Standard delivery time: 7-9 : Business Days after processing and shipping
Standard Cost: calculate from order amount
Free standard shipping over: calculate from order amount
Express delivery time: 5-7 Business Days after processing and shipping
Express Cost: calculate from order amount
Singular Artefact is unable to deliver to PO boxes or APO/FPO addresses.
Items remain the property of Singular Artefact until receipt of final payment.
Our delivery partners GLS (Standard Service), DHL (Standard and Express Service) and TNT (Express Service) handle all shipments.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Singular Artefact can assume no liability in such cases.
We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by utilising our delivery partners’ web portal.
For standard delivery Parcel Force offers the Flex Delivery service where you can manage your delivery, please refer to the email sent by our delivery partner.
Deliveries to the following regions are not possible:
Isle of Man
Gibraltar
Channel Islands (Jersey, Guernsey, Alderney, Sark & Herm)
British Territories
Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
