REFUND POLICY

You may return ordered items up to 28 days after their receipt (with the exception of Gift Cards and customised products).

Return your order as follows:

1. Remove the peel-off label attached to the Return Form.
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form.
3. Stick the return label onto the parcel. If you have lost it, please return the parcel to the following address:

SINGULAR ARTEFACT LLC, 2915 OGLETOWN ROAD, 3441 NEWARK, DE 19713 U.S.A. 

4. Take the parcel to the nearest post office and post it. The label is prepaid; therefore, the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order.

If you received the item(s) as a gift, the sender will be refunded automatically.

Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.

I have lost my return label

In this case we would kindly ask you to send your parcel to the following address:

SINGULAR ARTEFACT LLC, 2915 OGLETOWN ROAD, 3441 NEWARK, DE 19713 U.S.A. 

Please, keep the postal receipt with you for further reference. As soon as the return department receives your parcel, you will get a notification per email and a full refund. It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details. 

My pre-paid label not accepted

If your post office refuses to accept this label or wants to charge you, you may like to refer to the following link: http://www.upu.int/

In case you have paid the return of the parcel, kindly contact our customer relations department providing the following details for reimbursement:

Why did the post office not accept the label?
Post office address
Send a copy of the postal receipt

Can i exchange my purchase?

It is not possible to replace, nor exchange returned products.

Unwanted items would need to be returned per our returns policy.

Please place a new online order for the correct product you need.

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